Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, postal address, and CNIC/NICOP/Passport details when you request a quote or place an order.
• Document Data: The documents you submit for translation, which may contain personal or sensitive information.
• Payment Information: Billing details processed through third-party payment gateways. We do not store credit/debit card numbers on our servers.
• Technical Data: IP address, browser type, device information, and browsing activity collected via cookies and analytics tools.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide translation and interpretation services.
• To process payments and deliver completed translations.
• To communicate with you regarding your orders and inquiries.
• To improve our website, services, and customer experience.
• To comply with legal obligations and regulatory requirements.
• To send service-related updates and promotional materials (with your consent).

3. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies are small text files stored on your device by your web browser.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and settings.

You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

4. Third-Party Services

We may engage trusted third-party service providers to perform functions on our behalf, including:

• Payment processing (via secure third-party gateways).
• Email communication and marketing platforms.
• Website analytics (e.g., Google Analytics).
• Cloud storage and data backup services.

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. We ensure that all third-party providers comply with applicable data protection laws.

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security audits.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Translated documents and associated data are retained for a period of up to three years after project completion, after which they are securely deleted or anonymized.

7. Your Rights

Depending on applicable law, you may have the following rights regarding your personal information:

• The right to access your personal data.
• The right to rectify inaccurate or incomplete data.
• The right to request deletion of your data.
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent at any time.

To exercise any of these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: